Help Centre
Free shipping on all mainland UK orders
Live chat support provided 24/7
In house design team to bring your ideas to life
Thousands of happy customers worldwide
Frequently asked questions
How long does it take to receive my order?
Due to the nature of our products and the design process required, the lead time varies on each individual product.
If you are uploading your own artwork then we require a 1-2 day processing time + delivery lead time of 5 working days (UK)
If we are creating your design ourselves this will incur a 5 working day designing process plus delivery time of 5 working days (UK)
Please see the delivery tab for international deliveries.
I haven't received my item, what shall I do?
Most of our products are sent out via Royal Mail 1st Class. If you are based in the UK and you haven't received your product within 3-4 days of the dispatch notification then please contact us straight away!
I am looking for a large quantity of your items, do you offer bulk discounts?
All of our prices on our website are designed towards retail consumers but we can also accommodate customers who wish to purchase on a larger scale. We regularly work with large organisations on marketing projects.
Do you offer a design service?
On each and every one of our listings you will be able to select an option for a design service. We can then design something on the product of your choice, with your material that is.
Please bare in mind that more complex designs that are solely made by us without your own images, fonts, designs or ideas would incur additional charges.
Sometimes, you know exactly what you want it to look like and you have the text or image but do not know how to add them together or change the colours, background or similar. Our design service can help you with this.
I haven't received my item. What can I do?
If you haven't received your item within a couple of days of the delivery lead time please let us know as soon as possible. Sometimes, the product may have been taken back to your local delivery hub so please check to see if this is the case. Occasionally, products do get lost in the mail and sometimes, this is out of our hands unfortunately. But rest assured we are committed to providing an excellent and trustworthy service and at least 98% of our deliveries arrive on time.
If your product is a gift for someone please notify us within a reasonable time frame to ensure we can re-deliver the product on time.
I want to return my item. What is the process?
Due to the nature of our products, the majority of them are not eligible for standard returns as they are personalised and a "one off" custom made item.
If any of our products are defective or damaged then they will be eligible for exchange, refund or credit
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:• Personalised or custom designed products
• Digital downloads
• Perishable items such as flowers or food
• Intimate items (health/hygiene reasons)
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How can I track my delivery?
You can track your delivery using the tracking number that is uploaded on your confirmation email.
Some products only receive tracking updates once the item has been delivered so you may not be able to see any updates. Please also check to see if the parcel has arrived with your local delivery hub.
All International deliveries are sent out via a tracked service.Can you print bright neon colours?
The majority of our products are printed using high quality sublimation printers or DTG printers (depending on the material)
Bright or "neon" colours generally do not print very well so please bare in mind that the colour representation may lose the bright or glowing feature and just leave the original colour
Who pays customs and duty charges when shipping abroad?
We have no control over what charges individual countries have for incoming products, as such the customer is responsible for any customs or import duty charges incurred.
How does your design service work?
Our design service is quite simple.
Step 1: Select the product you would like to purchase and select our design service on the checkbox/dropdownStep 2: Fill out as much information as possible on the 'notes to seller' section and also upload an image if you already have one.
Step 3: We will get started designing your artwork for you and also send you a mockup of the design if you prefer.
Step 4: We design, process and print your product. You can put your feet up and await delivery!